Incident Callout Process

This set of immediate actions should be followed for the receipt and management of incident information, and for progressing all incidents where the Ulverston Resilience Group (URG) co-ordinators have decided to activate the Incident Callout Process. Click on each arrow to read the supporting details.

Incident notified to URG via any of the following means:

  1. Personal phone call or email to an individual Committee member.
  2. Phone call or email to a designated shared number/account, including 01229 357951 and 0808 2255999.
  3. Advance notification via a meeting or similar, particularly for tide and weather-related incidents.

The person receiving the notification should enter details of the call in the JESIP Incident Initiation Form.

The person who has received the callout request should immediately alert the URG first-line via phone or SMS. Existing UEPG members will be notified by phone using the established UEPG callout process. Existing USIG members will be notified by phone, SMS, email, and Facebook, or any combination thereof.

Co-ordinators meet at the designated Control Centre. This may be the Ulverston Town Council offices, or an agreed alternative. Note that to maintain 2m social distancing, the Town Council Office is only suitable for about 3 people. In addition, a Microsoft Teams call will be opened immediately, enabling key URG personnel who do not need to be at the Control Centre to join via video and/or audio.

One of the Co-ordinators should be appointed to establish contact with the police by phone or in person, and should then act as a single point of contact with the police wherever possible.

One of the Co-ordinators should be appointed to establish contact with SLDC by phone or in person, and should then act as a single point of contact with them wherever possible.

One of the Co-ordinators should be appointed to establish contact with the Environment Agency (if applicable) by phone or in person, and should then act as a single point of contact with them wherever possible.

One of the Co-ordinators should be appointed to establish contact with the media by phone or in person, and should then act as a single point of contact with them wherever possible. Local media includes: Radio Cumbria, Cando FM, The Mail, Westmorland Gazette, Ulverston News. In addition, local Facebook groups such as Ulverston Alive can be used, but be careful to remain objective and not waste time in pointless debates!

In consultation with the police, SLDC, and the Environment Agency, identify the geographic area affected by the incident. Assess the hazards/risks to be managed and mitigated.

In consultation with all applicable stakeholders, determine the nature of any help that can be offered. Make any reasonable requests for resources at the earliest opportunity. For example, standby power, water, formal road closures.

Identify types of volunteering activities that are required. Match the activities to the skills of registered volunteers. Contact the volunteers via phone and/or SMS. Confirm their availability, and task them to conduct specific activities. Confirm their mobile contact details, and arrange for follow-up communications to ensure their safety, and check for updated instructions. Where appropriate, arrange for volunteers to be issued with safety equipment, etc.